Return Policy

RETURN POLICY

What is our Return Policy?

We’re confident that you’ll love your new bedding for many restful nights to come, but if for any reason you are unsatisfied with your purchase our team will gladly work with you to ensure a quick resolution. Please review our full policy below for more details before initiating your return request in the form.

• We will gladly accept any unwashed, not-used and sell-able merchandise with original tags within 30 Days of purchase for a refund or an exchange.
• In case of receiving defective or wrong item, com is bound to issue up to 100% refund or replacement.
• Once the parcel is received, you must inform our team within 24-48 hours to initiate the return.
• Refunds shall be issued as the original form of the payment.
• Please know Original shipping charges are non-refundable.

How to initiate a return?

To return an item follow the steps below;

• Please read the above mentioned RETURNS POLICY carefully before initiating the return.
• Email us your order number and email address on email customer.services@sleepworldaustralia.com
• Please note you must enter the email associated with your order along with your order generated ID.
• Attach the original images of the parcel received in your email
• Keep patience once the request is submitted, our customer support will contact you soon within 24-48 hours. 

FAQ's

1. How soon will I get my return?

• Once the return is initiated it may take 5-7 working days to complete the process.

2. Why my returns can be rejected?

• If the item received in return is used, washed or not in the original packing its return will be rejected.

3. My refund is issued but I haven’t received the payment yet?

• Once we have issued the refund on our end, we do not control how soon the credit or refund will be received by you. Please contact your payment method provider for further information. 

4. Are there any charges to return an item?

• We do not charge re-stocking fees to return an item. Please note the item(s) including gift boxes, pouches and other accessories must be returned in order to receive a full refund.

CUSTOMER SERVICE INFORMATION:
Email: customer.services@sleepworldaustralia.com

SALES TAX POLICIES:
Sales taxes are imposed by most states and some localities on the price at retail sale of many goods and some services.