What is our Return Policy?
We’re confident that you’ll love your new bedding for many restful nights to come, but if for any reason you are unsatisfied with your purchase our team will gladly work with you to ensure a quick resolution. Please review our full policy below for more details before initiating your return request in the form.
To return an item follow the steps below
You can initiate a return for most new and unopened items within 30 days of delivery for a full refund. We inspect all returns; items must be returned in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 30 days of delivery. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.
International orders do not qualify for free return shipping. The return cost will be deducted from total refund amount. Exceptions include defective items and shipping errors made by Sleepworld Australia.
Any item specifically marked as Non-Returnable on the product page will not be accepted for returns.
Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Your shipping charges will be waived. When we receive your return, we will inspect the item and issue you a refund. If the product is not found to be defective, shipping fees will apply.
At this time, we are unable to process exchanges or replacements for international orders. If you wish to make an exchange or need a replacement, you must return the original item back to us and place a new order for a replacement item.
To initiate a return on an international order, you must contact us within 30 days from the date your package arrives at your doorstep to create a Return Authorization.
Upon contacting us, we will provide you with a Commercial Invoice and further return instructions.
Print out the documentation provided (Commercial Invoice and/or Return Label).
Place all items being returned in one parcel.
Attach the commercial invoice in a plastic document sleeve on the outside of our return package. This is necessary for your return to clear customs.
Follow any additional instructions provided via email along with the return shipping address.
To initiate your international return and determine your cost for return shipping, please contact us.